Refund policy
Shipping and Return Policy
Effective Date: 25 October 2024
At Kaya Baba (Pty) Ltd, we strive to offer the best customer experience, including hassle-free shipping and returns. Please read our policy carefully to understand how we handle shipping, exchanges, and refunds.
Shipping Policy
We offer shipping to all areas within South Africa. Once your order has been processed, it will be dispatched within 2 business days. Delivery times will vary depending on your location but generally take 4 business days.
You will receive a confirmation email with tracking information once your order has shipped. If you have any issues with delivery or need assistance with your order, please contact us at hello@kayababa.com.
Return and Refund Policy
If you are not completely satisfied with your purchase, we offer a 30-day return window. Please note the following conditions for returns and refunds:
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Refund Eligibility
To be eligible for a refund, the product must:- Be returned within 30 days of the delivery date.
- Be unused and undamaged.
- Be returned in its original packaging.
- Products purchased on sale can be refunded for the discounted sale price.
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Exchanges
If you'd like to exchange your product for a different one, please contact us at hello@kayababa.com within 30 days. We will assist you in exchanging your product, provided it meets the same conditions (unused, undamaged, and in original packaging). -
Return Process
To start a return, please contact us at hello@kayababa.com. We will arrange for a courier to pick up the product from your address. Once we receive the returned product and confirm it meets our return criteria, we will process your refund or exchange. -
Refund Processing
Refunds will be processed to the original method of payment within [Insert Timeframe] of receiving and inspecting the returned product. Please note that depending on your bank, it may take additional time for the refund to reflect in your account. -
Non-Returnable Items
Please note that items such as gift cards and personalized items cannot be returned.
Contact Us
If you have any questions about our Shipping and Return Policy, or if you need further assistance with a return or exchange, please contact us at hello@kayababa.com. We are here to help!